You can pick up the phone and get help from dedicated CloudCME® support specialists during standard business hours, or alternately send us a support ticket. Most of our support is for how-to's or recommendations for specific program scenarios. We provide step-by-step guidance as needed.
As measured by ZenDesk (our support ticket system) - CloudCME® support response times are better than 70% of all clients (100,000+ worldwide) using that product.
Servers are continuously monitored and we guarantee 99.99% uptime. We run regular web penetration vulnerability tests on our servers, as well as anti-virus and other security measures such as employing 2-factor authentication for all server access. Our goal is to have top shelf IT as a foundation for our product. Servers, policies, procedures and PCI compliance are independently audited by nGuard - a leading IT cyber-security firm. We can provide our PCI Attestation of Compliance upon request.
Because CloudCME® covers the entire lifecycle of an activity, including initial electronic application, faculty disclosure and presentation collection, registration, scheduling, budget and finance, mobile app, evaluations, reporting and much more, 3 days of initial training are recommended which includes extensive hands-on lab experience. Ample discussion time is provided as well.
For new hires and refreshers after that initial training, we provide an extensive library of webinars covering core topics as well as new features as they are added to the system.